DISGUSTED by the service received from Vodacom employees!

I recently opted to cancel the three active contracts I currently have with Vodacom as we were nearing the end of the contract period. Upon doing so a consultant Bonthle enticed us to take up an apparent one day only offer for a P20 lite (three of them in fact) at a seemingly great price. We did so and the consultant informed us phones would be delivered by Friday last week. Friday came and went and no phones were delivered. We called back to get some clarity and wanted to cancel due to being misinformed but she then assured us that it would be delivered by this past Monday 11 March 2019. Again no phones arrived.

We were then told the contracts are being offered at a higher price than we were informed of and immediately ***** bells went off and we told them to just cancel everything (we had not processed or signed anything at this stage). Sasikhane then took over the matter and explained a completely conflicting story and we went back and forth trying to cancel this.

Eventually Bonthle informed us (after several attempts to reach and email her) the phones must be delivered and sent back to cancel the order. RAM couriers then said they cannot deliver because confirmations department had not given them the go ahead!!

NOW I have just called your cancellations department AGAIN and spoke to a Siyabonga who again explained a conflicting process!!! He then told me I should stay on the line for Bonthle while she dealt with another call. I was left on the line for a very long time and the call was put down in my face while hanging on!!!!

I have been a customer of vodacom for over 15 years and to be treated this way is absolutely unacceptable. Your consultants are not only rude and cover up for fellow employees but they are down right *********** and cannot even regurgitate correct processes to the customers!!!!

If ANYONE can help please call me back on the number listed on this complaint (which is also one of the numbers being queried)

I just want to know what is going on with my Vodacom account!!! I will not be paying for anything I do not have and will be moving to a different provider as soon as this is resolved. I AM DONE!!!