Disgusted by the service of Vodacom

My home router all of sudden stop working, took it to Vodacom Mayville Pretoria and I was advised that it's a sim card issue and a swap was done on which it didn't work. I called a store to report a matter and a consultant by they name of Lindiwe Masango rudely dropped a phone on my ear. Then still went to the store but store manager by name Altaaf Ismael was not in the store and after a numerous attempt to contact him, he still haven't returned my calls.

I'm really disgusted by the service I received and quite sure that I won't be renewing my contract.