Disgusted by the service

<p>I don't even know where to begin. On 17th December I attempted purchasing 1G of data using the 111 service. It said there has been and error. I tried 3 times before I gave up. I called on 18th December and was told I will not be billed for those bundles s it is not reflecting on system.I tried purchasing again on 18th December and this time the purchase went through but I never got the data. Monday, 19 December I called the call centre and explained my situation. the cn sultan was very helpful from customer service and transferred me to the solutions team. the lady at the solutions team was useless and all she could say was that they were experiencing system issues and I should try purchasing a bundle from the store directly. She logged a service request and said I will be contacted in 2 working days. today is 2 working days and no one has contacted me. I called the call centre this morning. was put on hold 4 times due to a slow system, had to verify my details even though I did voice password verification and then had to explain my situation all over again. I asked the lady to hold so I can get my reference number and she put me straight through to the survey. this happened last month as well. I made so many call to vodacom and the issue wasn't resolved until I posted on hello peter. it is sad what vodacom has become. I am seriously considering moving networks because of this. I need someone to contact me to resolve this. I will not pay for services not rendered!!! </p>