Disgusted by the pathetic staff and service from Vodacom

It’s almost two years since I purchased a tablet from Vodacom Days before lockdown the purchase was done the device had not wrked from the frst time we used it I reported this via email no one responded

Eventually the device died

I dropped it with a unhelpful Kelly from Vodacom canal walk upper level! Even after telling her the history and that the device is still in warrantee she decides that she will cla from my insurance that I have been payin! 4 months go buy I hear nothing from the store I call in speak to Kelly who advices we can collect , we get there to collect abd are told there’s an excess I’m confused because this device was broken on purchase I ask for this to be escalated a manager Morne Suppose to call me he did not mke contact even agter I called in multiple times.

I lodged a complaint about the store Zanele from back office said she would help she didn’t get my query solved either.

I’m still waiting for a manager with an answer

I keep calling in no one seems to keep to their promises

I emailed the head office Thato client liaison helps me and give me a refund to collect the device from Vodacom canal walk I get there no one knows where my Device is.

I went to Vodacom store canal walk again on Sunday 28 th November 21 spoke to Keenan who searched the store room did not find my device told me Kelly and Morne would call me Monday as they are dealing with repairs once again Monday Hass come and gone! No call no device!

Thato promises me a refund for the now 12 months the store has had my device I get the refund of 9 installments and then few days later Vodacom debits my account with over R6000 Mind you I still have no device and have been paying all my installments to them every month!

Someone better fix this!

This is the worst most disgusting experience I’ve ever had!!