Disgusted! By the customer service of vodacom call center agents an ********* behavior.

To whom it may concern :

I really don’t know where to start with this complaint, but here goes….

So, I have 3 contracts with Vodacom, I have these contracts for years. One of them was up for an upgrade in August, this was my Wife’s contract. I didn’t want to upgrade, but my wife wanted a laptop, so I decided to get one with my upgrade. Which I did, and I waited over a month for the laptop to arrive and it never did. During this time, I never received any update from Vodacom. I eventually called and to my surprise, the order was cancelled that’s what the agent told me. I left it and thought I would go into the store and do the upgrade. The next day I called again, then that agent told me that its not cancelled, and they are out of stock. So, I had to just wait for stock then I would get my laptop. I waited another week and no feedback from Vodacom. So, I called again, then eventually I got through to a more “senior” person and they cancelled that upgrade and did a new upgrade, which I accepted.

When I received the laptop, it was just a piece of junk… it took a half an hour to start up. So, we returned it. Now I am at my wits end, so I decided enough is enough and I cancelled my wife’s contract.

Remember that its take about 3 to 4 tries (get transferred from pillar to post, then the line eventually dies, or someone puts me on hold then the call ends) before I get helped by anyone and the attitude is not very good from the agents.

Now the icing on the cake after all this… I get a sms a couple days ago to say that my new contract is about to kick in from the 01/09/2022 and runs until 2044 on my child’s number. I did not ask for an upgrade on this number, so I called the call center numerous times to get this cancelled and to date its still not done. I get told Vodacom needs to escalate this before they can cancel the contract. Instead of just cancelling the contract that I did not ask for. What happened to treating the customer fairly ??? I do not want this contract extension as a matter of fact I do not want any contract upgrade/ extension or whatever you want to call it.

The service I received is a joke and I am so frustrated with Vodacom.

I just want to cancel all my contracts as soon as I can do so and never deal with you again.

This is the worst customer service I have ever received in my whole life. I am sure I am not the only one who feels this way.

Very unhappy customer :venesh Kistensamy ***