CM
Carin M

1 reviews | Active since Nov 2013

04 May 2018, 09:33

Disgusted by increase in my bill.....no justification.... no managers available!!!!!!

Nothing much has changed in your billing!

When a customer agrees to a contract, that is the amount they should be billed. Please don't try and justify the R47.00 increase to the 1% VAT increase. Go an listen to the call of when I changed my contract.

I am tired of listening to you call options and having to hold on, for a "Manager"..... I have been on the line for 27minutes..... pathetic service.

I expect a manager to call me.....I can no longer hold on.

Disgusted...

0
Replies (1)
Vodacom
Vodacom's reply04 May 2018, 10:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team