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Beulah
1 reviews | Active since Jul 2022
08 Oct 2025, 15:02
Disgusted by how you treat your customer
I have a contract with Vodacom, last month I noticed that my invoice amount is more than previous months. I contacted Vodacom telephonically and nobody could explain why, I was assured that it will be correct this month, but yet again I received the same invoice with the higher amount. I have sent a formal complaint to the via email (*** and *** on 10 September and no reply or contact was made to date. I find this utterly disrespectful and dishonest from their side, and I have a customer with them for years now.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 Oct 2025, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Oct 2025, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Beulah's updateReviewer Update
13 Oct 2025, 11:35It just does not get any better, so a consultant phoned me on Friday assuring me that she will get back to me before the end of the day on Friday. I am still waiting on that call.
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Beulah's update13 Oct 2025, 11:35
Reviewer Update
It just does not get any better, so a consultant phoned me on Friday assuring me that she will get back to me before the end of the day on Friday. I am still waiting on that call.
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Beulah's updateReviewer Update
13 Oct 2025, 14:38Is that so, as I've just received a sms today at 14:17 stating the following "Dear Vodacom Customer. Your service ticket with reference EC-21S5-1VN5W6 has been closed. Thank you Vodacom." So how can the ticket be closed if the issue is not resolved?
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Beulah's update13 Oct 2025, 14:38
Reviewer Update
Is that so, as I've just received a sms today at 14:17 stating the following "Dear Vodacom Customer. Your service ticket with reference EC-21S5-1VN5W6 has been closed. Thank you Vodacom." So how can the ticket be closed if the issue is not resolved?
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Beulah's updateReviewer Update
21 Oct 2025, 08:36I was contacted by one of your consultants who confirmed that the agent was at fault and gave me the incorrect information with regards to my account. I was told that the extra money that was deducted every month will be reversed to my account, no such thing took place as yet.
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Beulah's update21 Oct 2025, 08:36
Reviewer Update
I was contacted by one of your consultants who confirmed that the agent was at fault and gave me the incorrect information with regards to my account. I was told that the extra money that was deducted every month will be reversed to my account, no such thing took place as yet.
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Beulah's updateReviewer Update
20 Nov 2025, 09:21Good day
With reference to your last reply.
No credits have been allocated to my account as yet.
Please give me feedback with regards to this.
With reference to your last reply.
No credits have been allocated to my account as yet.
Please give me feedback with regards to this.
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Beulah's update20 Nov 2025, 09:21
Reviewer Update
Good day
With reference to your last reply.
No credits have been allocated to my account as yet.
Please give me feedback with regards to this.
With reference to your last reply.
No credits have been allocated to my account as yet.
Please give me feedback with regards to this.