1 reviews | Active since Aug 2016
Disgusted by Customer Service
<p>I'm disgusted by the level of Customer Service that I have received from Vodacom and will recommend that everyone thinking about getting a Vodacom contract reconsider.</p> <p>I have been struggling for approximately a month to get a upgrade contract from my prepaid number.</p> <p>They do not follow up and make promises to call you back but two weeks later still no call.</p> <p> </p> <p>Tebogo is probably one of the worst people I got to deal with as he was completely useless and full of empty promises. Promised to call me back multiple times and till today no call has been received. 3weeks later.</p> <p> </p> <p>I do not know how Vodacom sells a service, but unable to supply the service to their customers. Customers like myself who have been with Vodacom for 10years...</p> <p>They just do not care...</p> <p> </p> <p>Please stay away... I'm sure MTN or CellC will appreciate our business...</p> <p> </p> <p>Vodacom is pathetic...</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
