disgusted behaviour

I purchased a phone from games, on the vodacom network, it broke and had to be sent for repairs. I am dissatisfied with the service I have received from Vodacom Durban Hub. For a month the suppliers kept my phone without notifying me via Games about my payment that needs to be made.After contacting Game myself I found out I need to pay R855 and when I did they booked in my bb 9720 for repairs after 3 weeks I get an sms saying my phone is ready to be picked up only to take it home to discover its not repaired. I go back to Games they phone Vodacom where they spoke to a lady naned Jermaine who had an attitude and insisted we didn't pay the R855 that went on for 15min. I find the staff members incompetence to b unacceptable not only did they make run up n down wasting petrol for the past 2 months,they take my money give my phone back to games without informing them that the phone wasn't fixed.Further more they did not inform me properly on procedures on repairing my phone.I had to go all the way to Gateway to another Vodacom cares to find out properly what will need to b done they themselves said the Vodacom Durban Hub staff members where suppose to inform me properly