Disgusted!!!!
Reference number EC-16BM-2JVYHL was closed without anyone calling yo find out if I had been assisted or not. I just received an sms stating it had been closed. Of my 2.40 GB, I only received 2.0 GB, where is the rest? This service is really getting tiring!!! You can't even speak to a consultant when you call 082135, instead you get redirected to a useless sutonated system that doesn't understand certain queries.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
09 Feb 2021, 11:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2021, 11:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team