Disgusted!!!

I have been utterly disgusted in the service received from Vodacom. I handed in my new Samsung A70 to Vodacom Plettenberg Bay in March 2020 as it would not come on and was advised they were sending it away as it appeared to be software (screen of death). I requested a copy of the check in form showing no damages to the phone. Was called a few days by repair shop giving me a quote to replace a cracked screen. I started disputing this immediately based on the proof I have and emails back and forth with no mention of this at all. I contacted head office a few times after the local Vodacom told me this is not for them to sort out. Every now and again I would get a half attempt at a response and then nothing again for weeks. Last I was told that phone must be sent back to repairs and I must send job number which I did and still nothing. They are now trying to cover and say on face value you do not see crack but when you turn it you can see - the phone was thoroughly inspected when I handed it in and no cracks (I have since handing it in, never had this phone in my possession) and you can see the crack now clearly. I even saw it when I went to Vodacom Plett to ask about my phone and they brought it out. They have 0 service delivery and by far the worst service ever received by anyone. You get the feeling they feel that by ignoring you, you will go away. We will be cancelling our debit order for this device with them as we are paying for something that we have not had in 5 months. Utterly disgusted in this poor service and have a few contracts with them.