DISGUSTED

My daughter did an online mobile contract application on the 26th Augast 2026. The automatic vetting was approved. As of the 27th August, an email was received from vodacom stating an error'd glitch. Vodacom online sales was contacted and she (Luyanda) explained or tried to explain that bank statement documents including ID was to be emailed to online sales, which we did. Then application started pending... pending ... pending..... we eventually called the online sales contact number 082.... and we were told we needed to email bankstatements amongst other documents again. Now by this time we have emailed 5x times already.... Luyanda also advised if any other agent calls we need to inform the person that she is dealing with this application. Which we did. So we heading into the 28th, 29th, end of August... first week of September, no feedback regarding this application. My daughter calls and the call gets dropped. I call and the call gets dropped. Eventually after numerous attempts we get through to online sales and we advised that banking details are to be emailed to Luyanda (who never gave us her email address for documents to be emailed), another sales agent after confirming with her, advised email directly to Luyanda, this was done. Not even sure which date i am at by this time . Documents emailed - no feedback. no email regarding application. Luyanda calls back after several or more days saying a manager needs to look into the documents regarding application - that is still pending (day what is it now ?) ............ No manager sends feedback ..... My question how long does it take to have a manager contact possible client with regards to her application. How long does it take an online sales person to contact possible client with regards to possible application. A hard enquiry was already done on my daughers profile ... so what now ???? NO ONE GIVES ANY FEEDBACK . NO MANAGER NO SALES PERSON .. ITS DAY ??? I CANT EVEN REMEMBER ANYMORE .... TILL TODAY NO FEEDBACK.