Disgusted at Vodacom's online shopping experience

I made an online purchase last week Monday, which has been fully paid for, I received an email confirming my purchase, but the package was never sent to the Courier, after a whole week of fighting to reach your non existent customer care and trying to communicate with your online team I receive an sms to say my order was canceled, if its an error i must call ***, but when i call that number they tell me they can't help, they only deal with contracts, was told to email *** which is basically not functioning, your Twitter team told me I should wait 21 days for my payment to be reversed, I'm very disgusted with your treatment of customers and this is the end of our many years of me buying from you and referring other customers to your store, I bought Huawei freebuds 4i from you because I trusted you more since I always buy my gadgets from you, i always bought in person and this was my first time trying your online store, Edgars was selling the same product for cheaper but I didn't buy from them because I didn't have that much confidence in their online store. Words cannot describe how disgusted I actually am at the fact that I'm not gonna be having my product at hand anytime soon, which I was supposed to have received by last week, now I have to wait for next month end, you should be ashamed in how you handle your customers, you should have stated you don't want cash paying customers in your online store.