Disgusted at Vodacom lack of response and their blatant disregard to any form of complaint's process

<p>To whom it may concern,</p> <p> </p> <p>I am shocked and disgusted at how my once query, but now serious complaint, has been handled by Vodacom. I have been struggling to sort this out since June and was told that sending a complaint to ********** would resolve the issue, which I tried several times over the past few months. When this did not work I called the Vodacom accounts department to assist with my complaint – here too no resolution was found (yes, Vodacom’s accounts department cannot explain their own invoicing discrepancies, let alone sort them out). I then visited my nearest VodaShop, where after several attempts and many calls and email to head office, finance, etc., the manager informed me that he too cannot help resolve the issue and suggested that I refer the issue to Hello Peter. I followed his advice – see below – and am STILL waiting on a response, I’ve given up on the courtesy of a call (yes the irony of a telecommunications company not calling you back is not lost on me) to resolve my complaint, but I did expect an email… neither of which I have received. I am livid, but more importantly I do not know how to resolve my issue and yet ANOTHER month is to go by where my account is an utter mess. It was suggested that I contact Consumer Protection ********** which I have done and have logged a complaint against Vodacom with them, but still this does not help me right now. Can someone at Vodacom PLASE assist, I am at my wits end?!</p> <p> </p> <p>Furious due to ridiculous rates and incorrect account information</p> <p>https://www.hellopeter.com/vodacom/reviews/furious-due-to-ridiculous-rates-and-incorrect-acount-information- ********** </p> <p>22/08.2016</p> <p> </p> <p>Official business reply:</p> <p>Dear Customer,</p> <p>Thank you for making us aware of your complaint.</p> <p>Kindly be advised that a consultant will make contact with you in due course to assist with your query.</p> <p>***Please note*** Beware of phishing ****s.</p> <p>Vodacom will not contact you via WhatsApp to request your personal details</p> <p>Regards,<br /> Vodacom Consumer Website Team</p> <p>Morning of 23.08.2016</p> <p> </p> <p>jadejordaan:</p> <p>Please confirm what is considered 'due course' as contrary to your reply, no one from Vodacom has tried to contact me via WhatsApp, email or phone today.</p> <p>Afternoon of 23.08.2016</p> <p> </p> <p>NO FURTHER CORRESPONDENCE!</p>