Disgusted at Vodacom

I would give a zero star if that could be done. Vodacoms customer service is extremely poor and irritating. I app**** for a vodacom product online and received a message that states it is approved, NOT CONDITIONALLY APPROVED BUT APPROVED with a referral number. A few minutes later I received a call from their customer service to say unfortunately it has been declined. I asked to speak to a Manager but was told that there is no Manager available (REALLY). Did they all decide to go home! I phoned customer service again twice and eventually spoke to a Manager who told me she is unable to assist because she is not in that department. This Manager tried to put me through to the correct department and I had to wait 10 minutes for someone to pick up. This new person tells me unfortunately the application was declined REALLY! I wonder why I was calling. This agent tells me after I asked why I received a message to say it was approved that they decided afterwards to decline it, she tells me because Mam if we said in the message conditionally approved you would not understand it. What am I 2 years old, or am I just plain stupid or can't read? I can read thank you Vodacom!!! Your message received on my phone said- Your application for referral number ***8 has been Approved. The word Conditionally is nowhere on this message! It seems like Vodacom approves applications and then afterwards decide, Oh No Sorry we have changed our minds and now feel to decline it! Disgusting customer service really