DISGUSTED AT VODACOM

To Vodacom Customer Care,

I am literally disgusted that you have blocked my account. I have been a loyal Vodacom Customer for over ten years and this is the first time I have ever struggled to pay my account. Where is your compassion for people who have been financially hit by Covid??? I know my account is in arrears - I still managed to pay R1000.00 towards my arrear bill but yet you still cut my account. I was in a state as I was busy driving and discovered that I had no way of calling anyone in an emergency and I am a single mother - my kids could not even get hold of me if there was an emergecy. I then went into a Branch and the staff their assisted me by calling your help desk only to be told by a very uninterested gentleman that either I pay the R1800 or I will not be re-connected. I explained to him that I do not have R1800 and can only pay my account in full on my next debit order as this is when I get paid by my company. He still was not interested, I am disgusted - ESPECIALLY considering that for the past 10 years I have always paid my account on time - this is the first time that I have struggled and yet you don't give a damn. I will be taking this matter to Hello Peter as I want all of your customers to know that you could not care a damn for people who have suffered financially due to Covid and we are all trying our best to survive. Give us a bit of grace and if I say I will pay the full amount on the 1st of August 2021 and then dont - then I completely understand your cutting my account. I assure you that I WILL be moving over to MTN as a result of this.