Disgusted at Vodacom

My partner and I recently took up a new cellphone contract with Vodacom - Cavendish Square. We both got new numbers as we were told that porting both our number was not possible. We collected the phones on Thursday, 1 March 2018 and were told that it takes 24hrs for the number and airtime to be loaded. Days went by, no sign of our airtime. So we decided to call our contact at the Vodacom shop who seemed to be clued up. He assured us that he'd get to the bottom of it and let us know the outcome. So...we waited...and waited. On the 8th of March I received a text from the Vodacom store saying "...the matter is still in progress..." Today is March the 12, I gave the Vodacom shop a call AGAIN. Our contact at the store was at first busy, but then I was put on hold and started hearing the guy that spoke to me on the phone, speaking to the guy as was leaving a message for. Eventually I speak to Ifraam, who then tells me that he received an email from head office which says that our airtime was loaded on the first. Because there were no data packages loaded on the sim cards, the airtime was then used as data. I'm furious because none of this makes sense. We literally switched our phones on, on March the 1st. Both phones were bambarded by smses telling us that we have used up X amount of data left till there was nothing left...BUT THERE WAS NO AIRTIME loaded to begin with. I checked. I checked day after day after day. Now how is it possible that we used up all our airtime as data, when we hadn't even gone onto the internet or social media?? I'm appalled by the service, I'm appalled at the follow through, but most of all, I'm appalled at the fact that we never even got to see the airtime come in, but only saw it apparently used up.