DISGUSTED AT THE SERVICE LEVEL OF VODACOM FIBRE

Vodacom Fibre Department

I have logged a request with the Vodacom Fibre Department dated 05 November as my wiring of my Fibre/wifi is not working. I have contacted them continuously urging them to please send a technician out to conclude this matter to date all I have received is discussions with *********** consultants whom are rude make you hold on for minutes long and can never put me through to a manager. No one calls you back as promised. But today was just enough I held on for 33.29 minutes speaking to a woman by the name of Iqrah Solomons who was not helpful at all I asked for her manager but she kept telling me she is not there with her, of course I know that and she missed the point of the entire reasoning why I want to speak to her manager, eventually she tells me her manager Nicole is off today and there is no one else she can put me through it and cuts the call. My point here is this how does Vodacom such a reputable company not have the ability to speak to technicians in the despatch department and can only send them emails. To top this off it was assigned from Sunday to different people. No consistency, certain rude consultants, not willing to go the extra mile for anything even if we urging them that we dependent on the wifi for working purposes they don't care all they say is the matter is escalated over an email. The Service level agreement timing is out and its day 6. Vodacom is one useless brand and people should really reconsider whom to take our Fibre and wifi with, they do not assist when needed. I need this resolved urgently.