disgusted at lack of service

I walked into the Rivonia Vodacom Branch and explained that my I phone 6 which is less than 3 months old is faulty. we showed Thato the error messages and explained that for about a half a day we did not have sound but the phone showed that it was connected to ear phones when infact not. <br> Thato told us to go to head office as they could deal with the issue there and it would be quicker. I took out the warranty read the clause that states : Should you apple devise become faulty within 1 year from purchase it will be replaced free of charge within 7 days receipt of the handset...<br> <br> Thato refused to take the phone and still suggested we take it to Midrand, this was the second time as a few days earlier Vodacom Fourways said the same thing, why have outlets if they refuse to accept your phone, do they want it to get damaged first before they can take it in. Do they forget they are in the service industry or do they think that people just have time on their hands to be chased from pillar to post. I called the call centre Vodacom Care spoke to Sibo who referred me back to a store, can someone at Vodacom please contact me to resolve the matter!!!