LH
Lindsay H
1 reviews | Active since Aug 2018
29 Oct 2019, 08:52
disgusted at customer service
I have been trying to resolve my bill since the beginning of the month, now I am being threatened to be cut off, I call the collections department and without explanation I am put on hold to the customer care department, The customer care consultant who I am presently Kutlwano, is now going to put me through to the upgrades department, so far this call is 9 minutes 52 seconds. this is my third attempt at resolving an issue that Vodacom upgraded a "valued client" who has spent time and money trying to resolve
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Replies (6)0
Replies (6)LH
Lindsay H's updateReviewer Update
29 Oct 2019, 08:58and while on the phone with the upgrades department I have been hung up on, the accounts department is now where I am being transferred to, this is the 3rd time in less than a year that this has happened, it is disgusting that you bill client as you please and then make them spend over a month trying to resolve it, your agents are rude and uninterested because you think you have the monopoly and what needs to happen is every unsatisfied customer need to complain.
last year I received over 2000 minutes as a refund, incorrect billing
last year I received over 2000 minutes as a refund, incorrect billing
LH
Lindsay H's update29 Oct 2019, 08:58
Reviewer Update
and while on the phone with the upgrades department I have been hung up on, the accounts department is now where I am being transferred to, this is the 3rd time in less than a year that this has happened, it is disgusting that you bill client as you please and then make them spend over a month trying to resolve it, your agents are rude and uninterested because you think you have the monopoly and what needs to happen is every unsatisfied customer need to complain.
last year I received over 2000 minutes as a refund, incorrect billing
last year I received over 2000 minutes as a refund, incorrect billing
Vodacom's replyOfficial
29 Oct 2019, 11:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Oct 2019, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LH
Lindsay H's updateReviewer Update
31 Oct 2019, 10:57Vodacom has tried to call me, when answered it rings and then gets cut off, which I am sure reflects on their side, client did not answer, again today I received you are in arrears, VODACOM you are the ones in contravention of the upgrade and incorrect billing, it is theft again sort this out I will not stop my next step is Consumer Complaints, in fact why I am wasting my time with this update, nothing changes just the degree of frustration with dealing with your company
LH
Lindsay H's update31 Oct 2019, 10:57
Reviewer Update
Vodacom has tried to call me, when answered it rings and then gets cut off, which I am sure reflects on their side, client did not answer, again today I received you are in arrears, VODACOM you are the ones in contravention of the upgrade and incorrect billing, it is theft again sort this out I will not stop my next step is Consumer Complaints, in fact why I am wasting my time with this update, nothing changes just the degree of frustration with dealing with your company
LH
Lindsay H's updateReviewer Update
31 Oct 2019, 11:05My gosh just received a call from vodacom to assist me with my choice of packages. Non the wiser to all my issues or the arrears or the upgrade.... Is there nay point to hello Peter.....
LH
Lindsay H's update31 Oct 2019, 11:05
Reviewer Update
My gosh just received a call from vodacom to assist me with my choice of packages. Non the wiser to all my issues or the arrears or the upgrade.... Is there nay point to hello Peter.....
LH
Lindsay H's updateReviewer Update
01 Nov 2019, 07:20We into month 2 9f my "valued customer experience" had a call yesterday from a consultant and was cut off after an introduction. Was promised 175 minutes and promotional 2 gig data. Now I know it's a small contract but I ended up paying double for this contract last month and this month will be the same. In my opinion again it's theft. You record conversations as do I, Rob your client repeatedly and get away with it because their frustration becomes bigger than the *******
LH
Lindsay H's update01 Nov 2019, 07:20
Reviewer Update
We into month 2 9f my "valued customer experience" had a call yesterday from a consultant and was cut off after an introduction. Was promised 175 minutes and promotional 2 gig data. Now I know it's a small contract but I ended up paying double for this contract last month and this month will be the same. In my opinion again it's theft. You record conversations as do I, Rob your client repeatedly and get away with it because their frustration becomes bigger than the *******
LH
Lindsay H's updateReviewer Update
01 Nov 2019, 12:16You want me to have patience and yet it's a month in progress
LH
Lindsay H's update01 Nov 2019, 12:16
Reviewer Update
You want me to have patience and yet it's a month in progress