NM
Nonkululeko M
1 reviews | Active since May 2017
08 Jun 2021, 15:08
Disgusted and frustrated
It’s heart breaking the treatment I have been receiving from Vodacom on numerous occasions. It’s now becoming a habit. My airtime go missing without any valid reason. I have been overcharged unnecessarily on issues I did not agree on. Maybe the mistake is because Vodacom has excess to my account now they do as they please. This matter has negatively affected me financially, spiritually and emotionally. I am even thinking of changing the service provider maybe I have overstayed my welcome with Vodacom.
Helpful (0)
Replies (2)0
Replies (2)NM
Nonkululeko M's updateReviewer Update
08 Jun 2021, 17:58Dear Vodacom Customer, we are optimistic that you enjoyed the service experience. Your query with ref number *** has been attended to. Visit My Query: https://bit.ly/2SswlkR to track the progress. Your continued support as a loyal Vodacom Customer is highly appreciated.
The response from Vodacom
Vodacom Support: We'd like to ask 4 questions about your recent experience with our support team. Replies are free of charge. 1st question to follow. Reply STOP to opt-out.
SMS 1/4. Based on your last interaction with Lebohang, how likely are you to recommend Vodacom to friends/family? SMS a score from 0 (not at all likely) to 10 (extremely likely)
The response from Vodacom
Vodacom Support: We'd like to ask 4 questions about your recent experience with our support team. Replies are free of charge. 1st question to follow. Reply STOP to opt-out.
SMS 1/4. Based on your last interaction with Lebohang, how likely are you to recommend Vodacom to friends/family? SMS a score from 0 (not at all likely) to 10 (extremely likely)
NM
Nonkululeko M's update08 Jun 2021, 17:58
Reviewer Update
Dear Vodacom Customer, we are optimistic that you enjoyed the service experience. Your query with ref number *** has been attended to. Visit My Query: https://bit.ly/2SswlkR to track the progress. Your continued support as a loyal Vodacom Customer is highly appreciated.
The response from Vodacom
Vodacom Support: We'd like to ask 4 questions about your recent experience with our support team. Replies are free of charge. 1st question to follow. Reply STOP to opt-out.
SMS 1/4. Based on your last interaction with Lebohang, how likely are you to recommend Vodacom to friends/family? SMS a score from 0 (not at all likely) to 10 (extremely likely)
The response from Vodacom
Vodacom Support: We'd like to ask 4 questions about your recent experience with our support team. Replies are free of charge. 1st question to follow. Reply STOP to opt-out.
SMS 1/4. Based on your last interaction with Lebohang, how likely are you to recommend Vodacom to friends/family? SMS a score from 0 (not at all likely) to 10 (extremely likely)
Vodacom's replyOfficial
09 Jun 2021, 08:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 08:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team