MN
Mark N

1 reviews | Active since Apr 2016

20 Apr 2017, 12:28

Disgusted and disappointed to say the least, Vodacom are *******..how do you people sleep at night????????

<p>I seriously cannot believe that I am dealing with such a large corporation and that no one can help me. I wrote a review some time back where Vodacom promised that if we upgrade during the month and stipulate that the new contract only be activated at the end of that month we will not be charged a pro rata amount for the previous month. Guess what…..I just received my statement and they have gone ahead and charged me anyway. I have spoken to numerous people and everyone promises me they will get this sorted. I have never dealt with such *********** people in my life and I am disgusted to be a Vodacom client, I can assure you the moment my contract is up I will be moving my business elsewhere for sure. I have spoken to Dane, Brenton, Aaynda and so on and so on and no one wants to help me so they are *****ing my money. People please be warned Vodacom are ******* and they don’t care who you are they will charge you even if you have begged them not to for a fault on their systems. The call was recorded so I asked them to go back to the call and they can’t so please don’t be afraid when they tell you that the call is being recorded as they are lying to you about that as well.</p>

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Replies (5)
MN
Mark N's update20 Apr 2017, 12:33
Reviewer Update

now we wait, I bet I will not get a reply or even a call

MN
Mark N's update20 Apr 2017, 12:34
Reviewer Update

I will continue to publish on this review every single day until I get an answer and my issue has been resolved and my money is returned

Vodacom
Vodacom's reply20 Apr 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

MN
Mark N's update21 Apr 2017, 08:31
Reviewer Update

Another day of being ignored and treated like an alien, I will not give up until my refund has been processed and my account has been sorted out, so take your time Vodacom as this will never end.......

MN
Mark N's update24 Apr 2017, 14:04
Reviewer Update

and another day has passed and nothing, Vodacom are you hiding? Don't you have the guts to face me and admit your mistakes?