TB
Teri-Anne Bridger

1 reviews | Active since Jun 2019

18 Aug 2022, 08:27

Disgusted and disappointed in services received from Vodacom

I am so disappointed in Vodacom yesterday I wanted to buy data for my phone they had the special on which was 3+3 gigs for R159 I tried for over 4 hours to get this special but they were having technical problems and said I should try later, which I did until after 22h00 then just before 24h00 I went on the app again and the special is no longer available. I phoned Vodacom explaining to them what had happened and that I now can only get the special on a different number but that it would not allow me to transfer that special to the number I needed the data for. As from the 02nd August I have had endless problems with Vodacom even with my upgrade to be quite honest I would not advise anyone to take a contract out with Vodacom they only have excess for their technical problems and whatever other problem arises from dealing with them. Teri-Anne Bridger

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2022, 09:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team