DISGUSTED AND DISAPPOINTED

Once again I have to turn to Hellopeter to utter my disgust with the poor service of Vodacom who does not fulfil their obligations towards their clients. I have not even been 2 months with Vodacom Openserve Fibre (not received my router yet, which was and is still in dispute) when I got a letter to say that they cannot give my Fibre at the price as agreed upon end of January 2023, despite the fact that my telephonic confirmation was that this is a set price for 12 months without any hidden costs. I now asked them twice per e-mail to cancel my contract with immediate effect. All I get is a reference number without any positive feedback. I do not sit at my cell phone and wait for VODACOM'S calls. They can sent me an e-mail and in return I will answer thereto and I expect the same from them as a valued customer.