disgusted and disappointed

Recently I did an upgrade online and I chose the phone and it came with an external hard drive which I was happy with.Then for what was suppose to be online convenient and efficient turned out to be a nightmare. I had only received the device andno hard drive I had to then call five different departments which I was transferred to pillar and post and no one helped. I then realised my news phone needed a nano sim which I called again and got no assistance . I was on the line at 17:55 and the agent dropped the call cos they closed at 6pm after I asked to speak to her manager. they were alll rude and kept transferring me. a week later I still no sim card and no hard drive. I am utterly disgusted with vodacom and never wish to use their service again. they are damn lazy and is a self proclaimed leading service network.