Disgusted and appalled

I am appalled and disgusted by the service I received from the sales department. I was handed over and settled the account,Im trying to apply for a new contract. I was told my account still reflects handed over to legal.I was transferred and spoke to a very nice lady that explained to me that I need to speak to sales and ask them to apply for a declined review status...and she also advised me that they wouldn't understand this process but they get that a lot.Shw explained to me further that they no longer update these status at legal but there would be a reference and note when they follow that process which will take about an hour...as I tried my best to explain this to sales the consultant started raising her voice to say they can't assist and dropped the phone in my ear. This rude lady which I forgot to take down the name insisted that Legal needs to update the status. Clearly she wasn't paying attention to what I was explaining. I'm disgusted really,if I had a clear status they would have jumped at the opportunity to open a new contract.