Disgusted and Annoyed with lack of service and urgency

I had run into some financial set back with an expected payment, due to that my cellphone line had been suspended. Upon receipt of my cash income, I called in the vodacom call centre 18/07/2019. I queried with the call centre consultant on the amount outstanding to be paid. I was quoted R6774. A payment had been made whilst on the line with the consultant and I was told that within 24hrs my line would be reinstated. I waited until Sat morning 21/07/2019 and my line had still not been activated. I was asked to call in on Monday 22/07/2019 at 9am as the collection department was closed. I then call on Monday ad advised and was told that the collection department has some technical issues I need to call again after 11am, which I did. I was then advised by the collections consultant that an outstanding amount of R1450.18 had to be paid in order to reinstate the line. Once again a payment was done immediately. I was told once again that I should wait 24 hours in order for the line to be active. I since then had to load airtime to my number in order to have some connectivity. I followed up again after 24 hours Tuesday 23/07/2019 and was told that there's more technical issues and that the system will update automatically. I called every other day from the 24/07/2019 until this morning 29/07/2019. This morning I had to make x3 calls in order to get to the collects department, thereafter was told that my line is active, which clearly it is not. The consultant then said that I have to wait another 24 hours in order for my "active line" to be converted back to contract. I requested that my caller line also be reinstated as I cannot view any incoming or missed calls to my number. I was asked to be put on hold in order the activate and waited another 4 odd mins for that to happen, until call was redirected the call centre where I had input my details again.

THIS SERVICE IS UNACCEPTABLE!!!!!!! I've in the week requested that a more senior person contact me with an explanation as to why I was firstly quoted the incorrect value for connection and thereafter had to wait a total time of 11 days for reconnectivity. I still await a call or some sense of urgency from Vodacom. Like my feedback after everyday on Vodacom SERVICE survey I rated them a score of 1 which I was being generous as the options don't allow a 0 rating. I will never recommend Vodacom and will await my contract expiry and cancel all SERVICES I have with Vodacom.