DISGUSTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have an outstanding airtime advance amount, I purchased R20 airtime that was deducted cool no problem. I purchased a TikTok bundle by mistake what I actually wanted was a WhatsApp bundle. Once the TikTok bundle was allocated I received a SMS advising that whatever bundle I purchase next will not be allocated as whatever the amount of the bundle would be put towards the outstanding airtime advance. I then purchased the WhatsApp bundle for R40 using my Standard bank app, that bundle was never allocated, so I was expecting my outstanding AA would then be R40 less because I bought a bundle for R40 and it was not allocated therefore the amount of what the bundle cost should then be deducted from my outstanding balance. I then try to get a hold of Vodacom CS, I hate their IVR system because all it kept doing was dropping the call on me (at some point I felt like Vodacom catches on **** knowing that people would get irritated with calling their stupid CS line and give up and let it go) anyway, eventually I request a callback using Tobi, I get a call back from a girl called Onezwa. She advised me send her a screenshot from my banking app showing that I made the purchase and she would then get back to me in 3 hours, that was on Saturday 1st November 2025, today is Tuesday 4th November 2025 and I still haven't heard from Vodacom. All I want is either my bundle allocated or the amount deducted from my outstanding AA balance. I'm I asking too much????????????????????? Honestly, changing my phone n umber would be so much admin but at this point Vodacom is making it easy for me to wanna find a different network!!!!!!!!!!!!!!!!!!!!!!!!!!!