Disgusted

I am completely and utterly disgusted in the service from Vodacom Fiber. Our wifi has been off since the 12th of February. I logged a fault on the 12th and vumatel technicians only came on the 16th, which they could not do anything as they said it was the vodacom router that needed to be replaced. They put the order in and said that it can take 48 hours for the router to be delivered. I then called them on the 19th again as no word from anyone, they then told me that they can see it was ordered and Ram sould be delivering the router on Monday as they are not working weekends. The 21st I get a call from vodacom wanting to know if the wifi is working and i said that i was still waiting for the new router, the lady then said that there is nothing wrong with the router and she will send out a technician. The technician came and took 10min and said it was the IP address that was not right and he fixed it. We also told him that we are paying for 50mbps but only pushing 30mbps. He said that he will log a fault, which no one has called us regarding this yet. The 22nd the wifi was extremely slow. The 23rd the wifi was on and off. Today is the 24th and what a ****** surprise, the wifi is off from before 12pm and still hasn't come back on. We called again and after an hour on the phone, they could not help us and they logged another call and again we need to wait 48hours for a response. The weekend is coming up and again we might only get a response from them next week monday. Tomorrow my debit order goes off for the full amount, but from the 12 till now we had no wifi and the 2days we did have it, it sucked. I have been a loyal client of vodacom for many years and this is how you are treaded. Hours on the phone, calls cutting and no one calls back. I will not recommend vodacom fiber to any of my friend and family.