DISGUSTED!!!!!

I have never been more disgusted by customer services as i have been over the past three days. On Monday the 21st October 2024 i app**** online for a vodacom contract and was impressed at how smooth the application process went.

But I spoke to soon as the 23rd October 2024 i received an SMS from skynet saying my package will be delivered. At around 15:30 I noticed that the delivery had not arrived so i decided to call Skynet to ensure the driver was able to make it to me. to my surprise the address on the delivery was incorrect.

I then called vodacom to get it corrected and was sent promised id get called back. An agent even put me through to the accusations department knowing i'd be cut off. I proceeded to call till i spoke to an agent by the name of Nnomfundo who admitted that the delivery address I gave was for Linbro park and promised it would be addressed by the agent who assisted me with the application. I then got a call from Tamanda who did the application with me on the 21st and she had also admitted that the address given to Skynet was not correct and promised that it would be corrected.

After i called multiple time and spoke to Agents Lindo, Tamanda and nomfumdo who never bothered to call back. All calls are recorded so they have the records

Today i received another SMS from Skynet for delivery and decided to check the delivery address and it was still incorrect. I Spoke to Sanele from Skynet who assured me that the address was changed and my delivery would be made on Friday before 12pm.

after checking my tracking number i see that the package shows as accepted and Call skynet a gentlemen informs me that the address is not changed i advised him that the calls are recorded and that he should check and get back to me.

before posting this i called one last time to try and get this resolved and spoke to Thabile. who advised that she will ask if Amanda has submitted change of address. After being placed on hold i'm told that the Vodacom agent informed Skynet and she will call again to inform them thay they are going to the incorrect address and the agent will call me tomorrow to update me. I proceeded to say that she will not as I am still waiting for her call from yesterday and say thank you.

VODACOM has a debit order in place for this that will be going off for something i still have not received . THIS IS THE KIND OF SERVICE A PAYING CUSTOMER RECEIVES.