1 reviews | Active since Sept 2016

23 Feb 2021, 09:55

Disgusted

On 2021/02/12 we wrote a review about the Vodacom account of my mother and was informed by Vodacom that they have personally been in contact regarding our query but this is a TOTAL LIE!!!! When phoning them we were informed the matter is still under investigation and the account is still not sorted - they take forever to sort out queries but when payment is due they expect it to be on time!!! I am tired of the up and down of this query and request someone to phone us with an answer. The cell phone number in question is ***. Account holder - EMF Naude

0
Replies (2)
's update23 Feb 2021, 11:14
Reviewer Update
Good day,

Please note that the query was logged telephonically and also emails sent to customer service via email.
Reference numbers received - EC-16BQ-20L8VU // - ***
's update25 Feb 2021, 12:49
Reviewer Update
And now.... this seems to be "UNDER INVESTIGATION" till forever... How do you expect us to pay for something that is not sorted out?????