Disgusted

Due to the pandemic I got financially into trouble, which is not an excuse for not paying my account. But Vodacom handed me over to this disgrace of a company. Due to non-payment, Vodacom cancelled my phone number which means I cannot get phone calls or sms's from anyone. Today my mom, who is a pensioner and very frail received a sms from Ncube Inc threatening her about legal action. She phoned me in a panic and gave me the cell number on the sms. I tried phoning this number ********** which nobody answers. I eventually Google'd their office number and got to speak to the most disgusting human being ever. I asked her who gave them permission to contact another person about my debt... and not only contact, but threaten with legal action. She laughed and said Vodacom gave them permission. I explained to her that a 90 year old pensioner should not be threatened for other peoples debt. With a smirkey attitude she rep**** "Well at least you got the message". This made me furious. What kind of ********* and unprofessional people are you to send threats to peoples phones who are not the ones who was handed over to you. You could have phoned them and politely ask for an alternative number where I could be reached, but sending them a message telling them that I must settle my account or face legal action is unacceptable. You are a disgrace to humanity and go out of your way to embarrass people. Refer to the code of Conduct for debt collectors: "(2) A debt collector, in the process of collecting a debt, shall have due regard for the person, the property and the civil rights of a debtor, and shall ensure that any action taken against a debtor does not humiliate, threaten or cause distress .to such a debtor. It is clear that this company has no values and don't abide by the same rules of conduct. I placed myself under debt review and when the debt review company only wanted to include my bank loans in the process, I requested Vodacom be added as I sincerely wanted to settle this account. After spoken to this horrible company, I should have gone for bankruptcy and then we see where Vodacom gets their money from