MS
Marcel S

1 reviews | Active since Jan 2021

17 Jan 2021, 09:41

DISGUSTED!!!!

Absolute JOKE. I am still waiting booking on my installation. They do not even care about new business. I have phoned so many times only to get different answers. I have wasted so much money calling. In these times where u have to work from home and zoom call I honestly cannot say Vodacom is the one. We need companies that have the customer in mind They act too big because they are and you will never get hold of a Manger. They always in "meetings" When I said I wanted to cancel because of their poor service the agent didn't even apologize or try see how he could rectify it. He just said ok I also do cancelation. I laughed. I said I wanted to be put into contact with the specific people so I can explain so I could be heard and he said that department does not have a tel number. Bwhahahahahahaha I communications giant department doesn't have a number. The biggest effing joke of a corporation in South Africa. Shameful. No one cares anymore about the consumer. We just money to them and we must swallow it. I am moving to another company now and canceled my contract DISGUSTED

0
Replies (2)
Vodacom
Vodacom's reply17 Jan 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MS
Marcel S's update17 Jan 2021, 14:55
Reviewer Update
Wow an automatic response. I feel so heard. Why now would a consultant ever get a hold of me when they don't get back to me after over 10 calls.
The personal touch is overwhelming
Hahahaha what on earth
There you have it people.
If they ever get hold of me personally and apolgise and it's a sincere call I will let you know but if not take this as still continued ******* service.