CM
CAITLYN M

1 reviews | Active since Dec 2013

03 Jun 2015, 15:51

Disgusted

I am so tired of the service received from Vodacom. Besides the countless times i have had to send my S4 in...besides the fact that my Z1 was sent in with liquid damage where i was told telephonically that i left the ports open when I DID NOT...and i have insurance on the phone so i would have no need to lie. And by the way the phone was previously sent in for a screen replacement....my guess is you did a shoddy job. <br> But now to really upset me...Every month since i received my phone i have received an additional 250mb promotional data...NOW I DON'T ANYMORE....this is utterly ridiculous. When i took my contract out this promotional data was for the 24 month period. Apparently this 24 month period only expires end of AUGUST....SO WHERE IS MY DATA??? Please know this. I will never take a contract with you again. And everyone i know will know about the service i receive. I think as a loyal customer you have taken me to a very ugly point. I can no longer be Vodacoms loyal customer. Really, this makes me very angry.

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2015, 10:41
Official
Hello caits87,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

As discussed, please note that feedback has been provided and the required assistance has now been completed.

Kind regards
Dominic

Best regards,