ZZ
Zintle Z
1 reviews | Active since Feb 2017
29 Nov 2023, 10:40
Disgusted
I am so disappointed with Vodacom, i had 24 months contract which ended in September. i don't want to continue with them i want them to move my sim card to prepaid and i am told that the contract was extended till 2025 which i am not aware of, now i am asking them to cancel they want cancellation fee for the contract i didn't take
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Nov 2023, 14:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZZ
Zintle Z's updateReviewer Update
30 Nov 2023, 11:40Thank you for your call earlier, i see that the cellphone number is now on prepaid. I am now waiting for your collections or account department to credit my account R0.00 balance as promised as i just received email to day i need to pay R431.75 and wish to receive email confirmation that the account is cleared
ZZ
Zintle Z's update30 Nov 2023, 11:40
Reviewer Update
Thank you for your call earlier, i see that the cellphone number is now on prepaid. I am now waiting for your collections or account department to credit my account R0.00 balance as promised as i just received email to day i need to pay R431.75 and wish to receive email confirmation that the account is cleared