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Anonymous A
1 reviews | Active since Jan 2020
06 Jan 2024, 12:56
Disgusted
I have a contract with Vodacom, ***, I have logged 2 Service Requests for my term to be fixed, because my Upgrade was supposed to be due in December 2023 and expiry May 2024, that records still shows on their old system, when my number was moved to the new system in August 2022, Vodacom takes that now is my activation date, all of a sudden, my contract now ends August 2024, after the consultant uploaded the previous upgrade and a screenshot of the old system, Vodacom is insisting that the Contract only ends in August 2024.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2024, 07:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2024, 07:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Anonymous A's updateReviewer Update
11 Jan 2024, 16:48The account was moved from the old system to the new system in August 2022, hence the contract shows that it ends August 2024, which is not true, that contract was originally activated on the 31st of March 2011, check on the old system when the previous upgrade was done, it was never activated in August, please get your facts right 1st before closing this query, same answer I got when the Service Requests were logged.
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Anonymous A's update11 Jan 2024, 16:48
Reviewer Update
The account was moved from the old system to the new system in August 2022, hence the contract shows that it ends August 2024, which is not true, that contract was originally activated on the 31st of March 2011, check on the old system when the previous upgrade was done, it was never activated in August, please get your facts right 1st before closing this query, same answer I got when the Service Requests were logged.