Disgusted

<p>I am extremely annoyed about two things. Firstly I upgraded to a Galaxy A5 in May which offers a speaker with it. When I asked the lady how I get it he said on rewards...i told her how do I go about it and she wasn't sure and said I must wait till nee contract has gone thru. Yesterday 31 May I go back to the shop and ask for help. I get told sorry it ended. I did my research and realised that I could still have gotten it yesterday. Who is going to fix this as I want that speaker. It is not my fault that u have inadequate staff. Secondly I was told u can not use a class 2 memory card on this phone and that it has to be a class 10...because of the lady just inserting it anyway I lost 5000 photos that I can never get back...i am extremely upset about this...it makes me wish I never upgraded as I can't even go to a store for proper help!!!!</p>