Disgusted

I went to fetch my replacement phone on 15/05/2015 at the Vodacom Shop at Waterfront, and I wanted to insure my phone but agent gave me the insurance department number, that I subsequently called only to be told that I must go to a Vodacom shop. This is a real inconvenience for me as I work during the week and have homeworks to attend to after work, I was there on Friday this could have been done. Now I am walking around with an un-insured phone in this high crime rate country. Action must be taken to the responsible agent, if she is tired of working at Vodacom someone else will do a better job and appreciate what their job more. I have been loyal to Vodacom since 2004 and would not love to leave only because of 1 lazy person.