1 reviews | Active since May 2017

03 May 2017, 15:25

DISGUSTED

<p>I HAVE TAKEN OUT A CONTRACT WITH VODACOM LAST MONTH THEY HAVE DEBITED MY ACCOUNT ON THE LAST DAY OF THE MONTH BUT SINCE THEN I HAVE NOT RECIVED MY AIRTIME THAT IS DUE TO ME I HAVE BEEN CHECKING MY TABLET SINCE THEN WHICH HAVE BEEN EVERYDAY AS I DO NOT USE THAT PHONE FOR BUSINESS IT IS JUST FOR MY KIDZ AT HOME TO MAKE CALLS ... SO I HAVE HAD THE PHONE WITH ME SINCE MY AIRTIME LAST MONTH GOT FINNISHED ... TODAY THE 3/5/2017 THAT I PHONE VODACOM THEY INSIST THAT AIRTIME WAS GIVEN TO ME ON THE FIRST .... THEN INSIST THAT A SMS WAS SENT TO ME TO SAY I HAVE BEEN TOPPED UP WHICH IS ANOTHER LIE .... AS I HAVE THE PHONE WITH ME AND RECEIVED NOTHING FROM VODACOM TO CONFIRM MY AIRTIME .... ASK THE CONSULTED HOW DO I SOLVE THIS PROBLEM SHE SAID THE AIRTIME WAS GIVEN TO ME AND I USED IT ... I MEAN REALLY I DONT USE THAT PHONE AS I HAVE A MTN CONTRACT THAT I USE ND DONT HAVE ANY PROBLEMS WITH .... ND NOW I JUST TAKE OUT THIS CONTRACT AND I HAVE THIS *****NCE THAT I HAVE TO DEAL WITH ... I WILL LEAVE MY WORK ND MY TIME TO TRY TO GET HOLD OF VODACOM ONLINE ,ON THERE CHAT LINE ,BECAUSE YOU CAN NEVER GET HOLD OF ANY ONE ... I AM SO FUSTRATED ND NOONE CAN HELP ME ITS FUSTRATING SO MY ACCOUNT MUST GET DEBITED AND I DONT GET MY AIRTIME THAT IM PAYING FOR I MEAN REALLY ... IS THIS GOING TO HAPPEN TILL MY CONTRACT IS OVER BECAUSE NOW WHEN I WANT TO CANCEL THEY SAY I MUST PAY A FEE ... **** NETWORK ...**** SERVICE ...PLEASE GUYS DO NOT TAKE OUT A VODACOM CONTRACT THEY ARE REALLY ROBBING PEOPLE OUT THERE ...</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 15:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,