RM
Raymond M

1 reviews | Active since Dec 2019

19 Dec 2019, 17:00

Disgusted

Entered into data contract-20gig+20gig at Westwood mall,Durban.Worst mistake. Probably hell for 24months.Date of inception was 8th december.I asked manager to make this null and void on 19th December but said this was not possible.The deal was on promotion but I could not get a cancellation.I also took a Huawei router for R29 per month.The total deal is R229.00 per month. I am prepared to pay for router but not for this data that is vanishing. My December holiday is ruined with frustration. I always suspect that there is a serious problem with this service provider because all promotional data that I have previously purchased on my prepaid account has always been totally useless. This cellphone network is similar to our Eskom in so many ways!

0
Replies (2)
Vodacom
Vodacom's reply20 Dec 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply10 Jan 2020, 12:54
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate that feedback has already been provided to you, your query has now been resolved.  Regards  Consumer Website Team