1 reviews | Active since Feb 2017

07 Feb 2017, 19:04

Disgusted

<p>In November 2016 we upgraded to 2 UChoose Flexi 200 with 20 Gig data for the first 6 months. After telephonic conversations with: Sinolo, Cindy, Sinolo (again), Siphiso, Zandile, Ladisa, Tatu, Nonkuleku, Nomakazi, Nitemba, Nolo - STILL NO DATA!!!!!!!!!!! We have a reference number - obviously of no use since nobody is calling back. The standard answer is: your problem is being escalated with a lot of promises. We are paying for a service for the last 3 months - and receiving no service. Really, how many hours do we still have to spend on the phone?</p>

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,