Disgusted

<p>I phoned in the customer service a few days back after I noticed my R95 airtime disappeared after a second call to Saudi first call cost me R7 that's fine but the second call was less than the first call time.the customer service had to transfer me to the solve department cause customer service couldn't explain then the women said it was because I was on the internet lies!I was on instagram just before I checked my airtime to make the call and that was only to go through the link onto the yoco website to sign up for the services.the women said she will escalate it.today after such a long time waiting I call back only to receive even worse of an explanation.after I told the person I recently left the network industry last year work in customer service and data escalation department.the person I spoke to spoke down to me and clearly thought he was speaking to his friend or someone that has no idea about how these things work.This particular individual told me first it's internet then because I told him in less than 10mins R95 disappeared impossible this never ever happened to me then he says it can i asked him why and he said you were on instagram it downloads video and pictures lies R95 has never disappeared that quickly because I have been on my phone before for a whole day and that hasn't happened so this Roney person yes to me when I asked can I speak to your manager or someone with authority out right tells me NO! in rude tone I said are you telling me NO? He replies yes and there are no managers in this department.if that is so who regulates and makes sure customers are treated correctly there.I am as soon as possible leaving this sad excuse of a network terrible experience.</p>