disgusted

I have a contract with them, I have been in a financial dilemma and was not able to make my commitments, however I in good faith called Vodacom to arrange a payment plan before my line was to get cut, I tried for over 3 hrs in the beg of April and finally after getting through to the contract dep I told the lady that I want to make a payment plan as 2 of my debits were not successful, she reassured me that she wil tell the accounts del to contact me. I did not get any call despite waiting like a fool but instead get my line disconnected. This is very wrong, ********* and unacceptable. Even worse when I called them up they now tell me I must pay reconnect fee, buy a sim card and reactivation fee. Vodacom was totally negligent in contacting me after I made the necessary effort and now they penalising me. I will not accept this in every way.I am totally upset and disappointed with this service provider