1 reviews | Active since Apr 2013

08 Sept 2016, 13:37

Disgusted

<p>Vodacom must be the most disgusting business I have ever worked with.</p> <p> </p> <p>I was forced onto Vodacom when AutoPage sold out. EVERY month for 6 months since I logged a billing dispute that no-one bothered to sort out and no-one even had a record of.</p> <p> </p> <p>I get a call on my way to a client in the middle of nowhere that my line would be suspended if I do not pay immediately? But in the same breath no-one can tell me about any of the numerous billing disputes I logged?</p> <p>No, in the middle of nowhere I had to find a FNB to pay my account?</p> <p> </p> <p>I told them I did not know where I was and they didnt give a damn - it took me 6 hours to find my way home, i missed my client meeting and my entire family thought I was dead because they suspended my line - no-one could even call me!!</p> <p> </p> <p>Best still, now when I call (mind you I had to buy a pre-paid sim card just to call them), my billing dispute was closed without any resolution (no-one bothered telling me) and my cellphone bill jumped up from R4,500 to over R14,000.</p> <p> </p> <p>I call them today and I get the run around on the phone call for 45 mintues, I get hung up on and then wait a further 15 mintues for a manager that never materialized. Still waiting for a call back an hour later.</p> <p> </p> <p>You are the most disgusting brand I have every worked with and I will most definetely not stay with you when this is resolved and I will tell eveyone how you *****ed me over, left me stranded in the middle of nowhere</p>

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Replies (7)
Vodacom
Vodacom's reply08 Sept 2016, 13:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update10 Sept 2016, 09:11
Reviewer Update

2 days later and no-one has bothered even doing a thing!

's update10 Sept 2016, 09:17
Reviewer Update

Seriously, and now I cannot even pay any accounts because my banks OTP goes to my cellphone number that you have terminated on the networ****!

's update10 Sept 2016, 11:02
Reviewer Update

30 mintues on hold with you accounts, billing and customer serivice department - transferred from one department to the next. I am so sick of hearing your stupid hold music it makes me sick

Billing dispute closed without feedback, number deleted off the network - cannot even open another billing dispute!

Are you kidding me?!?!?!

's update19 Sept 2016, 11:13
Reviewer Update

11 days later and no-one has bothered doing a thing?!

I spend over an hour on the phone last weekend - no one bothered geting hold of me so I spent an hour calling and being transferred around your department!

I get promises from every team leader in every departments (customer services, accounts and billing) that it would be resolved - here I am, still trying to get help?

Is this how you conduct business?

's update03 Nov 2016, 16:03
Reviewer Update

Wow, you guys must be settting records sorthing this out!!

's update23 Dec 2016, 15:22
Reviewer Update

3 months this must be a new record!