Disgusted
<p>Vodacom must be the most disgusting business I have ever worked with.</p> <p> </p> <p>I was forced onto Vodacom when AutoPage sold out. EVERY month for 6 months since I logged a billing dispute that no-one bothered to sort out and no-one even had a record of.</p> <p> </p> <p>I get a call on my way to a client in the middle of nowhere that my line would be suspended if I do not pay immediately? But in the same breath no-one can tell me about any of the numerous billing disputes I logged?</p> <p>No, in the middle of nowhere I had to find a FNB to pay my account?</p> <p> </p> <p>I told them I did not know where I was and they didnt give a damn - it took me 6 hours to find my way home, i missed my client meeting and my entire family thought I was dead because they suspended my line - no-one could even call me!!</p> <p> </p> <p>Best still, now when I call (mind you I had to buy a pre-paid sim card just to call them), my billing dispute was closed without any resolution (no-one bothered telling me) and my cellphone bill jumped up from R4,500 to over R14,000.</p> <p> </p> <p>I call them today and I get the run around on the phone call for 45 mintues, I get hung up on and then wait a further 15 mintues for a manager that never materialized. Still waiting for a call back an hour later.</p> <p> </p> <p>You are the most disgusting brand I have every worked with and I will most definetely not stay with you when this is resolved and I will tell eveyone how you *****ed me over, left me stranded in the middle of nowhere</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
2 days later and no-one has bothered even doing a thing!
2 days later and no-one has bothered even doing a thing!
Seriously, and now I cannot even pay any accounts because my banks OTP goes to my cellphone number that you have terminated on the networ****!
Seriously, and now I cannot even pay any accounts because my banks OTP goes to my cellphone number that you have terminated on the networ****!
30 mintues on hold with you accounts, billing and customer serivice department - transferred from one department to the next. I am so sick of hearing your stupid hold music it makes me sick
Billing dispute closed without feedback, number deleted off the network - cannot even open another billing dispute!
Are you kidding me?!?!?!
30 mintues on hold with you accounts, billing and customer serivice department - transferred from one department to the next. I am so sick of hearing your stupid hold music it makes me sick
Billing dispute closed without feedback, number deleted off the network - cannot even open another billing dispute!
Are you kidding me?!?!?!
11 days later and no-one has bothered doing a thing?!
I spend over an hour on the phone last weekend - no one bothered geting hold of me so I spent an hour calling and being transferred around your department!
I get promises from every team leader in every departments (customer services, accounts and billing) that it would be resolved - here I am, still trying to get help?
Is this how you conduct business?
11 days later and no-one has bothered doing a thing?!
I spend over an hour on the phone last weekend - no one bothered geting hold of me so I spent an hour calling and being transferred around your department!
I get promises from every team leader in every departments (customer services, accounts and billing) that it would be resolved - here I am, still trying to get help?
Is this how you conduct business?
Wow, you guys must be settting records sorthing this out!!
Wow, you guys must be settting records sorthing this out!!
3 months this must be a new record!
3 months this must be a new record!
