Disgusted!!!

<p>I was an Autopage client, and was recently moved over to Vodacom.</p> <p> </p> <p>I made payment on my account on the 01st August 2016, and sent this proof through on the 01st August to ********** I was told I should also send it to Autopage, as the payment was made into their account (I was not informed of new banking details since my account was moved to Vodacom). I was assured that if I sent it through to both, the payment would reflect and there would be no problem.</p> <p> </p> <p>I called on the 12th August just to ensure that this was done, and to my surprise, the payment did not reflect, and I was asked to resend the proof of payment through, which I did.</p> <p> </p> <p>I received an sms from Vodacom yesterday afternoon informing me that my line had been suspended for outgoing calls. I immediately called again, and after being cut off 3 times, I eventually spoke to someone who said I should email the proof of payment to their supervisor who would immediately reconnect my line. He sent me the email address ********** I sent the email, and it was returned as undeliverable.</p> <p> </p> <p>I called yet again this morning, and spoke to someone called Zandile (she informed me that she was not allowed to give me her surname????), who was extremely rude to me, and told me that I need to fax through proof of payment because admin had not picked up my emails (I find it absolutely disgusting that in 17 days and 3 emails later, they have not managed to pick the payment up????). She gave me the fax number (011) ********** , which I have yet again, sent through proof of payment. She informed me that my line should be reconnected in 1-2 hours, but I will wait and see.</p> <p> </p> <p>I have had this line for almost 20 years now, and I have found the service from Vodacom absolutely disgusting. For my line to be cut off after payment was made 18 days ago, is shocking. The service I have had from your call centre staff has been extremely unsatisfying and they have been rude, disinterested and extremely unprofessional.</p> <p> </p> <p>For the first time in nearly 20 years I am seriously considering moving my account to another service provider, because I am not prepared to put up with this poor service and complete disregard.</p> <p> </p> <p>I would like this to be escalated, as my line needs to be reconnected immediately. I have not been without a phone for 24 hours, which is unacceptable, and I expect this to be corrected as a matter of urgency.</p> <p> </p> <p>Cathy</p> <p> </p>