RP
Rachel P
1 reviews | Active since Apr 2019
03 Apr 2019, 14:05
Disgusted. Vodacom Modimolle
<p>I am so disappointed about the service at Vodacom Modimolle. We upgraded my daughters phone last week Tuesday. We were told they would have the phone for us on Wednesday. After not hearing from them the whole week, I phoned yesterday and still waiting for them to phone me back. Therefore we went into the shop and they actually have no idea what we are talking about. On top of that they are rude and horrible and as soon as customers (whom are all unhappy) leave the shop they talk amongst each other about THEIR customers. Disgusted about rudeness.</p>
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Replies (3)
Vodacom's replyOfficial
03 Apr 2019, 15:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 15:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RP
Rachel P's updateReviewer Update
03 Apr 2019, 15:48Thank you!
RP
Rachel P's update03 Apr 2019, 15:48
Reviewer Update
Thank you!
Vodacom's replyOfficial
10 Apr 2019, 14:09Dear Rachel,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2019, 14:09
Official
Dear Rachel,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,