Disgusted

Last night I received sms's informing me that MTN is trying to port my cellphone number. I did not request any port with Vodacom or MTN. I called Vodacom and they informed me that the port was declined due to security as they did not give all the correct information. No where during this time was I the client called to verify whether I requested this. At no point was I called to ask why I want to port, is your clients not valuable that you would want to keep their services? I am utterly disgusted in the level of security protocol. The worst part is in on a contract, part of the T&C's is in order to cancel a contract written notice must be given a month in advance. Did Vodacom receive that letter from me? Why should the client run around checking these things. You have one job, do it properly.