Disgusted

I am REALLY irritated with Vodacom because their promises are all for naught. On approx 6th Dec they delivered an upgrade to us (done by Tashlyn Mo****a). Upgrade was requested to be identitcal to previous packages with NO additional handset charges. We then received an invoice for R3699 for upgrade handset charges. I disputed this being sent from pillar to post. Eventually Tashlyn admitted her error and said she needs to reprocess the upgrade BUT she requires the handset back. I expressed my frustration with this as it is a company phone with ALL my company stuff on. I also mentioned that i had already had a tempered glass cover fitted etc. She said I only had to send the phone back without the sim card. I didnt wipe it clean. I didnt send any accessories with it. I just locked it with a pin as her promise was to send the SAME phone back to me within 48 hours. Well that was on 12th December. After much frustration, many emails, failed attempts at calling I received a sealed new phone back on Friday 21 Dec AND NOT my original handset. I called the business call centre and spoke to Nancy (who supposedly is Tashlyns boss). She promised to look into it and call me back in 20 min. That was 11h00 on 21 Dec. I recalled the call centre at 14h30. They took a message and promised to get Nancy to call me in 15 min. I spoke to Amanda. Well.... I still have had no response. I need the information on the handset as well as the tempered glass cover. The service I have received in this regatd is SHOCKING