Disgusted

I have been trying to sort out my billings from APRIL TO Date for the whole month of November. I have been put through to every department to be told today that I did an upgrade in September after doing one in March. This so called upgrade was a promotional package with no additional billings. I've had the phone put down on me, I've been interrupted, and I still have no resolution to what I deem *****. The conversation in September is recorded and not one consultant says the same information from invoice amounts to upgrade amounts to arrears.

In addition Vodacom while making these calls my vodacom app reflects minus minutes for longer than the duration of the calls and has been doing so since April. I am on a top up package and have been invoiced different amounts monthly since the contract was signed in March.