GN
Grant N
1 reviews | Active since Sept 2018
21 Sept 2018, 15:14
Disgusted
I was contacted by Vodacom regarding a contract i app**** for. The lady over the phone informed that my contract was APPROVED going through the T's and C's with them and they have said that i will recieve a SMS and when i do i need to reply with 1 i have not recieved the sms. When phoning i get told that nothing shows an approval on the system and that they will investigate big surprise no one has come back to me regarding that. Then i get told i have to wait until ISD removed a previous quote and all i get told is i must wait. I am appaled and as a first time client i am totally grossed out by the lack of service by call centre agents making me feel as if i am a idiot!!!! Shame on you vodacom.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Sept 2018, 15:57Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2018, 15:57
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Sept 2018, 16:34Dear Grant
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Sept 2018, 16:34
Official
Dear Grant
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
GN
Grant N's updateReviewer Update
03 Oct 2018, 11:17I was asked to send a notification of a account that is paid through as per Kelly or Kerry i have sent this yesterday morning already to a Sameera Chetty to this day i am still waiting for answers its not fair on me as a prospective client to be treated in this way!
GN
Grant N's update03 Oct 2018, 11:17
Reviewer Update
I was asked to send a notification of a account that is paid through as per Kelly or Kerry i have sent this yesterday morning already to a Sameera Chetty to this day i am still waiting for answers its not fair on me as a prospective client to be treated in this way!
GN
Grant N's updateReviewer Update
08 Oct 2018, 09:23And guess what there is no response why do i even bother
GN
Grant N's update08 Oct 2018, 09:23
Reviewer Update
And guess what there is no response why do i even bother